We moved to Philadelphia in January and upon looking for TV and internet, found Comcast/Xfinity. The salesman talked us into a bundle package and he also talked us into getting home security. We were told it was a 2 year contract. It was installed around the middle of January. The very first weekend in May the home security system stopped working. Our internet also was not working properly. We attempted to do the online chat with customer service. They were unable to help us find a solution with either problem and they said they would send a tech. I took off work for the service call and the tech that arrived was able to change the settings on our router so we could use the wireless internet in the house and not have to be right next to the router. The tech said he wasn't a home security guy and couldn't help with that. I later had to call and set up another tech to come out for the home security. O again had to take a day off of work for this. He came replaced the touchpad and left. So now, I've been paying on time and in full since January for a service that has worked for 4 months. I called to have the home security canceled on my account and I was told by the customer service rep that it would be $900 for an early termination fee and I would have to pay a disconnect fee. I asked if there was any possibly way or any other person that could just end the service and not have me pay $900. She informed me I could contact corporate. She also had never apparently heard of a married homosexual couple. Which was frustrating as well. I have not had a single good experi nice with Xfinity home security.
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