Re: Leaving during Night Status
You need to disarm then reset it again. You should have 2 minutes to get out of the door without setting off the alarm.
View ArticleRe: XHS - MOBILE APP ERROR 701408 WHEN TRYING TO CTRL CHAMBERLAIN GARAGE DOOR
Thanks for reaching out! We believe this may be related to an issue we recently resolved - can you let us know if you are still experiencing this issue?
View ArticleRe: Leaving during Night Status
How is she re-arming the system? If she uses the Xfinity Home Mobile app, once she leaves she can choose the option to Arm in Night mode. After clicking on the shield icon at the top of the App, she...
View ArticleXCam hooked directly to router thru switch?
I would like to hook three (3) of the xCams through a wired connection. I would hook a Netgear 5 port switch (GS105NA) to my XHS router(WNR1000v2) via a wired ethernet connection. The three cameras...
View ArticleRe: XCam hooked directly to router thru switch?
timtucker - While that's not an officially supported configuration (i.e. a tech might not be able to fully troubleshoot on the phone or while on site with the switch in the mix), I don't see why it...
View ArticleRe: XCam hooked directly to router thru switch?
Many thanks for the feedback! I ended up running two (2) seperate wires this morning. Thanks. Tim
View ArticleCameras on Touchscreen
None of cameras are showing on my touchscreen, they work on my phone app and from a computer, but they won’t show on my touchscreen, I’ve had this service for 6 years and I’m starting to get tired of...
View ArticleRe: Cameras on Touchscreen
wrote:None of cameras are showing on my touchscreen, they work on my phone app and from a computer, but they won’t show on my touchscreen, I’ve had this service for 6 years and I’m starting to get...
View ArticleRe: Cameras on Touchscreen
Sounds like the tech failed to properly set up the cameras and pair them with the touch screen. I had this happen when I had to have the touchscreen replaced. I could see the cameras on the app but...
View ArticleHow can I order Xfinity Home security window decals
I would like to order a set of Xfinity Home security window decals
View ArticleRe: How can I order Xfinity Home security window decals
call 1-800-xfinity and they will ship you some
View ArticleRe: How can I order Xfinity Home security window decals
Hello, Geerobert80. Thanks for reaching out to us. I certainly understand wanting it known that your house is being protected. I can certainly look into this for you. Can you please send me a PM with...
View ArticleRe: How can I order Xfinity Home security window decals
wrote:I would like to order a set of Xfinity Home security window decalsTry calling XHome Services 1-877-298-0874
View ArticleRe: Home Security Restart procedures
I have installed new batteries and plugged in the touchscreen....do I need to contact Comcast to restart monitoring. I received a phone call when I unplugged the unit.
View ArticleRe: Home Security Restart procedures
wrote:I have installed new batteries and plugged in the touchscreen....do I need to contact Comcast to restart monitoring. I received a phone call when I unplugged the unit.I always call XHome...
View ArticleDoor sensor battery replacement
I am unable to slide the cover off my door sensor to replace the battery. I followed the instructions on the xfinity.com site and I am still unable to remove it. The sensor is a Ecolink model...
View ArticleXfinity Home with ASUS Router + Xfinity Modem/Router in bridged mode
Hi all, We had Xfinity Home installed a while back, but the touchscreen has never actually connected to the network. Before the tech left, I said I'd be bridging the xfinity modem and using my own...
View ArticleRe: Xfinity Home with ASUS Router + Xfinity Modem/Router in bridged mode
You will need to have a tech come out and pair the touchscreen with the Xfinity router. They have to get a passcode which only they can get and it is a one time code. You can still keep your router...
View ArticleRe: Xfinity Home with ASUS Router + Xfinity Modem/Router in bridged mode
Thanks. That's what I was afraid of. Not sure why the tech didn't do that while he was already here. Probably just going to cancel it then. If any Comcast employees are listening....if this answer...
View ArticleRe: Door sensor battery replacement
wrote:I am unable to slide the cover off my door sensor to replace the battery. I followed the instructions on the xfinity.com site and I am still unable to remove it. The sensor is a Ecolink model...
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