ComcastTeds wrote:
Steve555_2000 wrote:I had my system installed in June 2013 and it has never worked on a regular basis. At present, it has been down since 12/5. I have called Comcast Central dozens of times and the issue has been escalated many times. The local Comcast franchise (Harrisonburg, VA) has been unresponsive--several service calls have been no-shows. Other times the techs failed to show up with basic equipment. I have no way to contact the local franchise so there is no accountability.
Here is a list of recent calls to Comcast Central: 10/28/13 (Natasha); 11/14/13 (Melissa); 11/29/13 (Marie); 12/22/13 (Darrion). In the last call handled by Loyaly on 12/22, the CSR (Darrion) promised to refund fees of $279.55 to date and that I would receive a call within 3 days to schedule a tech visit to fix the system.
It is January 6--no refund has issued. (On the contrary, Comcast is sending me notices that my payment is overdue based on fees for services Comcast has never provided.) Nobody has contacted me to schedule a visit to fix the system. Meanwhile, this home (which is a vacation home unoccuped during the week) is completely unprotected from break-ins and theft.
I have tried to terminate this service for nonperformance, but Loyalty threatens me with penalties and the like. At this stage, I'm prepared to initiate arbitration and complaints with the FTC, FCC, local franchising authority, etc. if Comcast fails to provide immediate resolution.
Is there anybody at Comcast who has the interest and wherewithal to keep this customer?
STS
Apologies for the issue that you described and thanks for your patience. The right teams are now looking at and reviewing your issue and will contact you directly.
Looks like there was a technician on site yesterday. Please let us know how that went. Is everything working now?