Hello,
We moved from NJ to New Mexico and established Comcast service in Santa Fe, NM in May 2013.
We moved back to NJ in early September 2013.
Prior to our return, I called Comcast to cancel our service and to double-check that it was OK to return the equipment at the Comcast in Hightstown, NJ. We were leaving Santa Fe at 5am and would have had to leave the equipment outside the Santa Fe location until they opened at 10am; that felt risky to us (could've been stolen, rain, etc.) Anyway, we were assured that no, returning to a different location wouldn't be an issue. A couple of days after our arrival in NJ, we returned the equipment to the Hightstown, NJ location, as instructed.
Well, I was shocked to get a call in November that our account was past due (!) and that we owed Comcast $700+ for account charges and equipment. Of course, Comcast could not find record of the cancellation and turned us in to the credit bureau. Mind you, I am a business owner with perfect credit; skimping out on bills is not my modus operandi.
My husband went to the Hightstown location in November to see if they could help us find the equipment we returned; I went back again today. If a location in another state cannot scan another state's equipment, where does the equipment go? There must be a process, surely, for equipment that falls into this category? I've read so many posts from people with the same problem as I.
My equipment numbers are HD cable modem: M10738TEJ432 and wireless modem: E38EFC0FCF82
Today, I went ahead and paid the services portion of my bill $229 for services I canceled and did not use - simply to avoid a bad credit mark. However, I do not want to pay the $500+ for equipment I turned in and for which Comcast should have an integrated inventory system to track. I feel that paying the $229 was "wrong" enough. This feels fraudulent.
Can someone help me?