chris818 wrote:I know it's been a while but here's my update: It works now since about February. They finally decided to do away with the Netgear router and just wire everything through my modem that is used for my internet. Works great now. I haven't had a single problem since that was done. They had replaced everything except the modem itself and nothing was working correctly. Comcast was still stumped.
thanks for update. So far as I understood is the Netgear router a critical part of the security system. Connecting everything directly to the modem sounds to me like a less secure solution. The Netgear router runs the encryption. So, if your Firewall running on the Modem has a security issue or open ports in theory someone can hack into your security system. That is what I understood.