I have nothing to offer here, other than to say we are also owners of an Xfinity system and we hate it too. The smoke alarm went off randomly last night. There was no smoke/fire. We were asleep. When it finally stopped I called Xfinity and they had no record of it. Now a tech is coming out to look at it today and I am sure he will find nothing. Great. I don't have a lot of faith in the company for home security, and like you, we are stuck.
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