RaiderWIFE wrote:Hello and thanks for responding.
I did have a comcast tech come out. It worked when he was here and now it's off again.
Frustrated and I put my old thermostat back in and it works fine. frustrated. Not getting any real help from Comcast.
Based on the additional info you provide above, it sounds like it could be one of two possibilities:
- The "W" wire had a loose connection which may have been resolved when the old thermostat was put back on.
- The xHome thermostat may be defective and need to be replaced by a technician.
The wire making a loose connection could offer an explanation as to why the technician was not able to find an issue with the thermostat when they came out to resolve the problem. If you'd like to have a technician swap the device, please let me know and I can set up an appointment for you. I'm sorry for the frustration this is causing.