Where do I start????
Well first off I am reaching out on the forums because when we call tech support we can not understand them either due to very poor English speaking skills or because there phone system has so much static on it. They blame it on my wife and I for having poor cell reception (Verizon Wireless 4G) yes the same system my cell backup touchpad is on that shows perfect cell reception.
Second they send technicians out and they temporarily fix the issue or say there is nothing wrong, then it messes up again.
Here are the problems I have:
A) Touchpad can not be unplugged. If it is it shows power failure and low battery. I understand the power failure but the low battery means the touch pad needs replaced. If it goes dead then it will not work.
B) Motion sensor constantly goes off. It has done this since day one. The technician who installed it said our dog would not trip it. We put her in our bedroom away from the motion zone and it still went off. Technician comes out to check it and said that's not true the dog will set it off we have to disable it. We moved the motion sensor to another area and had been working okay but has since lost connectivity. I go to all of these help topic web pages for Comcast and no where does it tell me exactly how to pair it http://customer.comcast.com/help-and-support/home-control/motion-sensor-help/ This is the only link I find. It has a link that says go here to continue pairing but just takes me to my home security home page. It does not tell me how to actually "pair" it.
C) I call 29 days after my install to cancel due to these issues and the people tell me it has already been 30 days. They said because we were calling after 1pm that the contract was in full effect. This was not true due to the fact the month we had it installed only had 30 days in it. They put me on hold to get a super visor that was no help either. Again communication issues. (3hours on the phone)
D) Last time the technician came out, he left my wireless router unlocked, no security. This could have let anyone onto my wireless.
E) I have no wireless pass code to access the wireless router.
F) The technician who installed the system added this to another wireless router. Why? I have no idea. I now have 2 wireless routers. One of which I can not access because I don't know the wireless access key. If I go into the router and change it, now my touch pad can't access it and I can not pair my touchpad to it.
We have not been satisfied with the system and have had it for several months now. I am considering filling a complaint with my attorney generals office and the consumer protection agency. I understand Comcast has had several of these.
We pay more for this system with less features than other systems with the same feature. We have Internet, HD cable with 3 receivers, HBO, Stars, this system which totals about $275 a month.
We have 3 Verizon wireless phones about $320 a month.
So in short, I give Comcast/Xfinity/Verizon about $600 a month and am getting no results.
I also have issues with my on demand but that is for another forum.
The only problems I don't have are my internet and cell phones have always been great and the only reason we stay with these companies.
We have not been satisfied with the system and have had it for several months now. I am considering filling a complaint with my attorney generals office and the consumer protection agency. I understand Comcast has had several of these.
Hopefully I can get this resolved through the help forums.