Re: Non-Responsive Touch Screen
If the Touchscreen does not come back online after power cycling of your Modem and XHS router, you'll need to schedule a technician.
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Touchscreen is intended to stay connected to a power source at all times. The Battery is only intended for backup in the case of a power outage. Without a proper power connection the Touchscreen will...
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Re: Weatherproofing Motion Sensors - ANY IDEAS??
Yes, i think we all understand that these sensors aren't made to be outside. But I'm trying to make these work outside for a very specific reason. if Xfinity can't provide the equipment needed i...
View ArticleRe: Weatherproofing Motion Sensors - ANY IDEAS??
You never will. They are not meant to be used outdoors. Only military grade Laser sensors would work. Even then, they have false positives.
View Articlerestart alarm system
I received a call to restart my alarmsystem. Cannot understand what I need to do.Can someone assist me? I am at work not home
View ArticleRe: Weatherproofing Motion Sensors - ANY IDEAS??
I believe a normal weatherproof junction box should work fine (they come in all sorts and sizes! i know i used to love going to home depot as a field service egineer, i installed plenty of them) They...
View ArticleRe: Weatherproofing Motion Sensors - ANY IDEAS??
I just installed a sensor outdoors in my porch. I don't have to worry about rain, we will see how it does with humidity. However, I am just using it to "inform" not to trigger my alarm (basically to...
View ArticleBurying Cable Line- Comcast Fails Multiple Times
Moved to customer service forum, not a Xfinity Home question.
View ArticleRe: Touch screen
Absolutely, the battery is only meant for a 24 HR full day backup. The touchscreen will go into a low-power mode in which numerous features are actually temporarily disabled to save battery power.
View ArticleRe: Xfinity Home Certificate needed by insurance company
ComcastAndrew...I am in need of a certificate showing I have the Xfinity Home system and also is there a way to show that I have the smoke detectors that are also linked to the Xfinity home system? I'd...
View Articlehow to add another camera
I have another camera I want to add. The video tutorial said that you can add multiple cameras. When I go to the settings menu and add a camera. It states can not add another camera. Maximum number of...
View ArticleInsurance Certificate
I need a certificate from Comcast showing I have a secuity system installed for my home insurance discount. The installer told us to get it off the Comcast website. I cannot find it and based on...
View ArticleRe: how can I add another camera
Update:Spoke with the technical department. They can't understand why there is no add camera icon in my web portal.This might be the issue why there is no add camera icon in my web portal.They are...
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