Back story, we've had Comcast home security for several years. It came to my attention recently that our system has been offline. We've been setting the alarm but it's not been connected and would not have called the monitoring center. The last time it connected was in June or July I can't remember.
The tech came day before yesterday and said we needed the whole new system reinstalled because our system was phased out. We never got a notification and we've had a sense of false security for many months now. We've been paying all along for the service.
The new system is being installed today and I was called by Comcast home at (713) 637-5000 and told that we had to buy two new smoke detectors. I've already paid for the smoke detectors when the system was last installed and I should not have to pay for them again because my system was phased out without my knowledge, while I've been paying for services.
The lady I spoke with went to her manager, and they said they would cover one detector but I would have to pay for the other, even after I said that wasn't appropriate. I'm currently waiting for the manager to get out of a meeting to call me back, but I'm not expecting much.
It is a slap in the face to be told I have to pay for something that was phased out by Comcast without any notification while I continued to pay for services that I was not receiving for months, on something as critical as an alarm system.
The tech came day before yesterday and said we needed the whole new system reinstalled because our system was phased out. We never got a notification and we've had a sense of false security for many months now. We've been paying all along for the service.
The new system is being installed today and I was called by Comcast home at (713) 637-5000 and told that we had to buy two new smoke detectors. I've already paid for the smoke detectors when the system was last installed and I should not have to pay for them again because my system was phased out without my knowledge, while I've been paying for services.
The lady I spoke with went to her manager, and they said they would cover one detector but I would have to pay for the other, even after I said that wasn't appropriate. I'm currently waiting for the manager to get out of a meeting to call me back, but I'm not expecting much.
It is a slap in the face to be told I have to pay for something that was phased out by Comcast without any notification while I continued to pay for services that I was not receiving for months, on something as critical as an alarm system.