I just hung up with Rich in "Customer Service" regarding ticket # CR415849933. I am extremely angry. This morning at 5:31a I received an email that my system has been disarmed as of 7:24p Dec 2 (Yes, 14 hours into the future) which then showed the system as disarmed. I did not have any other options on my tablet or phone to disarm the system. However, when I set off the motion sensor, lo and behold, the alarm was still set and went off! I disarmed from the touchscreen provided by Comcast at time of installation. I called Comcast three times, went through the entire prompt including entering my phone number twice on each call, selected trouble with my Xfinity Home system, and was disconnected. I then contacted through "Live Chat" and asked for someone to call me and she could not do so but she did provide an additional two phone numbers. The first one behaved identically including the disconnect. The second one worked and is when I spoke with Rich who did not listen to my concerns and told me to call back when I'm at home. I explained the phone call disconnects but he assured me that "we are open long hours so you can get someone." He then rattled off my ticket number and told me to have a good day and hung up.
My problems include:
1) How can the system be disarmed at a future time?
2) How can I disarm a set system if it's not updating through the Comcast app?
3) How can the Comcast automated phone system be fixed so that a customer does not get either hung up on or has to re-enter information multiple times?
4) How can this be fixed quickly and timely when I am paying for this service and have had it less than three months???