Last week I purchased a new wireless router to replace the Xfinity Wifi Gateway that was installed along with my Xfinity Home Security system. In order to get that operational, I called Tech Support and had the Gateway placed into bridge mode. Everything works fine with my internet connection and I can control my security system & thermostat from the XH portal, but the Wifi test on the touchscreen fails and I am getting occasional messages from Xfinity (calls & email) that communication has been lost.
Before purchasing the router I did contact XH Security Tech Support and made sure bridge mode was supported. I guess they did not realize I never received the Netgear router. Is this an oversight by the original installer? I just tried to contact XH Support again and they want to perform troubleshooting steps before scheduling a tech. Do I really need a tech to come out just to deliver & setup the Netgear router? Is the router even needed considering the touchscreen is located literally next to my wifi router? Can't I just use the ethernet port to connect?