Dear Comcast, my name is William, I have been a customer of Comcast for the last 3 years since I moved back to Western Washington. One of you wonderful corporate representives just called me to confirm your company is still horrible and none of you employees document anything accurately.
In May of 2012 we starting using your security system. After having the system for over a year we noticed our motion detector had never been working. We found this out by going downstairs and the alarm not going off. The motion detector secures the entire back of our house. I had written an email at this time (your online customer service and over the phone is horrible) and Sophia from Comcast Corporate had been great and issued a $180 credit and had a technician come out.The best part of this whole experience is we just found out we were charged $50 on our last statement. Do you know what it ended up being for? It was for the touch pad your technician replaced because it was not working properly and WE got charged for it months after he replaced it.
I'll list the order of events here.
1.Motion detector not working. The detector and touchpad were replaced. This took 2 visits
2. The day after the "repair" our downstairs keypad is not working and the touchpad says failed upgrade. Technician comes out and replaces keypad.
3. Keypad again stops working the day after. Technician comes out and after telling him several times it's the whole system he just replaces keypad and leaves.
4. Where we are now, the keypad works but the system will not arm as AWAY so it only arms as STAY. No motion detector activated.
OF COURSE only a couple of these are documented. How about my countless hours on the phone or with your techicians for a service that still is not working.