I have been a Comcast customer for quite a few years and recently we decided to go to Xfinity Home Security. On receiving my first bill I had sales tax added that was really high. Approximately $40.00 high. After 3 hours of conversation with Xfinity Home Security people, I knew before they did that the taxes were due to the upgrade. Where I live the tax rate is 8.7%. Xfinity people told me that the computer figures the taxes automatically and they could not itemize my bill and tell me how they came up with these charges. I feel that this is very poor that the so called experts that you talk to cannot explain their own billing process. The bill was over $500.00 and the tax rate of 8.7% does not factor in at all. I am now saying "GOOD BYE" to Xfinity Home Security System. Unless someone can help me understand the bill.
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