Re: Disable Eco Saver?
jttdale, I am so sorry it took so long but our team has removed Ecosaver from your account. Apologizes for the delay,Joe
View ArticleRe: Exfinity Home-need updated certificate
The tech that did your install should have left you a welcom package containing 1 signd by him..
View ArticleRe: Exfinity Home-need updated certificate
Hi esladek My apologies that you didn't receive the certificate, i sent you a pdf of the certificate to the Comcast email and sent you a private message on how to access it. ThanksJoseph
View ArticleRe: home security keypad doesnt work
Hi staciee3 Sorry about the issues with the keypad. If you have checked the keypad like ryanpg stated and are still having issues you can send me a private message so that we can schedule an...
View ArticleRe: Philips Hue
Just curious if anyone else has tried this. I have and cannot get it to work. Both run off Zigbee, I believe, so I thought it may be possible, but the Comcast app cannot ever find the lights.
View ArticleRe: existing equipment
Ricard0,I did a take over on components of my old wired system and added serveral Comcast wireless devices.I do have one small problem.I still have the Honeywell keypad in addition to my touch screen....
View ArticleXFINITY: Can we get some help on features and issue requests?
Background: I've had this system since November. Worked most of the connectivity glitches out. XFINITY REPS: PLEASE RESPOND AND PROVIDE FEEDBACK. Here are some features we need: 1. Allow us to turn...
View ArticleWhat do you do when touchscreen freezes in armed status?
What do you do when touchscreen freezes in armed status? Xfinity alarm
View ArticleI added a range extender. How to I change the settings for Xfinity home...
I added a range extender to my home wifi, which resulted in a new connection name. How do I change the settings for the Xfinity home control tablet?
View ArticleRe: What do you do when touchscreen freezes in armed status?
You can try to disarm it with your phone app or with the keypad. You will most likely have to remove the battery to reset the touchscreen so if you can't disarm it call comcast before doing anything.
View ArticleRe: I added a range extender. How to I change the settings for Xfinity home...
Xfinity Home works on a hidden network. Adding a extender to your personal network should not effect the security network as long as you didn't factory reset your xfinity home router/ gateway. The...
View ArticleRe: Xfinity Home Security and routing questions
My installation story (and "possible" issues) are a little different. Original set up before Comcast Home was ARRIS 722 Cable Modem. Airport Extreme Gen 5 (supplying both a 2.4 and 5 ghz networks)...
View ArticleNew Phone Modem Expected but not received
I have been told repeatedly on several months that you will be sending me a new phone modem and that I would receive and email confirming this. I have not heard anything. I recently talked to a...
View ArticleBilling for Xfinity Home Security System
I have been a Comcast customer for quite a few years and recently we decided to go to Xfinity Home Security. On receiving my first bill I had sales tax added that was really high. Approximately...
View Article