Called billing for the 5th time and this time the rep said very clearly that I can't disable ecosaver from my account. It is part of the 350 package and disabling it is not an option. I would have to downgrade it to the 300 package that does not have thermostats so from what she said you either have ecosaver on your thermostat or you don't have thermostat. The thing that does not make sense is that if I am not mistaken until few months ago you were able to turn it on or off on the portal beofer they changed the protal to this new one. Does anybody knows if this information of no disable option, is correct?
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