Was the hub reset with the pinhole in the back? If so, it would have been removed from the account. When the hub was first received, you followed the activation setup to get the hub setup and online. With an amber connection light, typically the problem is with that activation / no longer activated. In this case tech support can reset the account and help you go through the activation again to get the hub back up and running.
Tech support is open 24/7 and can be reached at 800-266-2278