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FED UP

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My home security system has not worked in almost a month.  I have called and called, placed on terminal hold and nobody returns my call.  When I finally get someone they ask me questions for about 20 minutes put me on hold then I loose them.  I tried to cancel and they refuse to cancel saying im in a 3 year contract.  I only had one contact.  So now I am paying for service that do not work.  I have purchased another securty system elsewhere.  I cannot get any help from comcast. so I have contacted the FCC, and BBB.  I am posting here in hopes someone from the management team will get this and contact me.  I have spoke with Janet, Iesha, Todd and other customer service people who are polite until I want to cancell then they immediatly become rude and unprofessional 


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