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Re: Alarm Security Zone Setup Question - Motion Sensor and Night Mode

I want to know the same thing! I'd like to have my motion sensor trigger an alarm for Away, Stay and Night modes.What is this technician code and where do I go exactly to set it?

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Re: Camera Shortage

Was the boot correctly installed on the back of the camera?

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Re: Xfinity Home

You can try removing the double stick tape, cleaning off all residue, cleaning the surface where they are to be installed, and using 3M DOUBLE STICK TAPE WHICH YOU CAN PURCHASE AT MOST HARDWARE STORES.

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Re: Adding a Camera

Enhanced video monitoring is included in the 350 pakage.

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Re: Alarm Security Zone Setup Question - Motion Sensor and Night Mode

Interior delay arm night and interior follower arm night both make the motion sensor work in both arm away and arm night.  The difference between them is that interior delay arm night will start the...

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Re: Xfinity Home

What Rjmmoon said. Make sure you clean the surface where the tape will be adhering really well. Use and alcohol wipe or a paper towel with some rubbing alcohol to prep the surface.  You shouldn't have...

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Moving - Forced to buy new system and new contract

When I bought my system and signed up for service I was told I own this equipment and it would just go with me. We knew we were moving in a year, so it was top of the mind when the contract discussion...

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Re: Adding a Camera

Oops I was thinking 300, then the correct answer would have been to make sure the rate code for the Enhanced Video Monitoring is on your account.

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Question

I have 2 other cameras from my previous home security company.  Can those be used with the Xfinity Home system, the sales rep told me yes when I was signing up for Comcast but I can seem to get the...

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Re: Question

You probably need to reset those camera's first to factory default before you can hook them up to the Xfinity system.  https://www.youtube.com/watch?v=eOQIQ2dKzm4 Which model camera do you have?

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Motion Sensor showing "Motion" on app and web portal

My Xfinity Home app for my iPhone is showing "Motion" on one of 3 motion sensors. However, my Touch Pad is showing "Still" on the same sensor. The "Motion" from the motion sensor is not triggering the...

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Re: Question

It would be helpful if there was a help page within the forum that lists all of the YouTube help segments...Comcast employees, maybe one of you could do this?

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Re: ALERT - The backup battery power levels are low.

I started getting this message a couple of days ago.  Of course the beeping goes off in the middle of the night.  Where is the battery for me to change?  Is it under the back panel on the touchscreen?...

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Re: ALERT - The backup battery power levels are low.

This should help; http://customer.xfinity.com/help-and-support/home-security/disconnecting-the-xfinity-home-touchscreen-battery 

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Cell Backup Does not work with Xfinity Home - 5 hours trying to reach a...

Comcast had an outage for our internet/home alarm. We discovered a fatal flaw that no one at Comcast is addressing at this point. The cellular backup failed, so we were dead in the water with no alarm....

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Can I incorporate existing, Hardwired, Glass Break Sensors into an XHS somehow?

I have an XHS but would like to somehow incorporate the hardwired Glass Sensors since they are already there and still active.

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Re: Can I incorporate existing, Hardwired, Glass Break Sensors into an XHS...

When they installed it, did they install a takeover panel? In mine they installed a takeover panel, and took over the hardwired glassbreak sensor, wired window and wired door sensors (6 zones in total).

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Xfinity Home Security

Good Afternoon, Our Xfinity Home Security System was installed 3-05-2015. Not impressed with the system. System always trying to reconnect. Then the batteries are bad. Replaced them. How many times a...

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Re: Can I incorporate existing, Hardwired, Glass Break Sensors into an XHS...

No. The option to takeover was not available or offered at the time so The Xfinity system is not tied to the old system.. thanks

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Re: Cell Backup Does not work with Xfinity Home - 5 hours trying to reach a...

The Comcast team available to the forum has been notified and should followup this week.  Expect a response here.

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