Start Here envelope empty?
We received our XFinity Home equipment a few months ago but, because of how our cable modem and router are configured, it would be a nightmare for me to add Home to the mix at this time, so I...
View ArticleRe: Can not load touch screen Apps
I have the same issue...everything seems to check out..except I cannot install apps. Tried rebooting the touchscreen, security router, etc. I am able to communicate with the security system outside of...
View ArticleLost connection to cameras?
New comcast customer. Â Had service installed on 3-20-2014. Â Â We have three cameras (two exterior, one interior) that were working up until about 11PM last night when the connection has been lost to the...
View ArticleCustomer Service cooperation on a remote issue
Moved for personal information------phone number
View ArticleBattery LED Flashing
I have a SMCD3GNV unit and noticed the Battery LED is flashing.Is this something that needs immedite attention?How is this fixed?Please advise
View ArticleCan I use my own modem for Comcast Home Security?
When my home security system was installed they installed a Netgear WNR1000 modem to link security system to the internet. They are charging me $8 a month for the modem. Has anyone gone through the...
View ArticleRe: Lost connection to cameras?
Check the diagnostics of the touchscreen and verify you have broadband service and you aren't running your service on cell backup.
View Articlebettesparks--------Please Read
 Your post contained personal information. These are public forums and spammers or hackers can easily harvest that information. You should never post your phone number, email address, mailing...
View ArticleRe: Can I use my own modem for Comcast Home Security?
yes you can buy your own then return the other to Comcast...get a receipt!
View ArticleRe: Battery LED Flashing
you should call Comcast and ask if they provide battery replacement. I asked when my system was installed new, and was told that they change batteries free of charge...please post the outcome of your...
View ArticleRe: Can not load touch screen Apps
did you try calling Comcast technical support? If there is an issue they cannot resolve with you over the phone, they will send a technician out to you.
View ArticleRetuning equipment
I just found out I have my own modem. If I return my Comcast modem, will Comcast stop charging me $8 monthly fee for a modem.?And if yes, how do I return the equipment?
View ArticleRe: Retuning equipment
Do you have just Internet or do you have phone and Internet, is just Internet find the nearest office and return the equipment, or for a charge you can have a tech pick up the equipment, if you have...
View ArticleWill my dogs be detected by the motion sensor?
I have two dogs both under 30lbs. Will they be detected by my motion sensors?
View ArticleRe: Will my dogs be detected by the motion sensor?
Depends on the sensor. Try and see what happens if you can or read the specs to see what the manufacture says.
View ArticleRe: Camera Firmware Updates
Are you 'Comcast Official Employees' still out there or have you all moved on??? You guys don't seem to help in the forum any more...what's going on?
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