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Re: Home Security Restart

unable to restart security system via computer per call. Please restart there .Thankyou Sherrie 

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Re: Thermostat Filter Light Blinking

My filte useage is "0" according to the screen and my filter replacement light was still flashing.  Since hitting the "program" button it stopped but I'm concerned that it flashed in the first place...

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Modem - Secure Password Change

Not home security equipment related.

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Alarm home

can we update the security alarm address. it seems to be different from the actual service address. WITHOUT calling comcast. can we do ONLINE...?

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Adding Door/Window Sensors

Can I add a door sensor with one from eBay compatible with Comcast for Secure 300?

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Re: Adding Door/Window Sensors

It's recommended that you buy additional equipment from Comcast directly. 

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Re: Alarm home

Call Comcast Xfinity Home Billing department to make the changes. 

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Re: Adding Door/Window Sensors

I'am sure it's recommended.. but, these are the same brand, model, etc... Is there a way to self-install them?drewsupport81 wrote:It's recommended that you buy additional equipment from Comcast...

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Re: Adding Door/Window Sensors

Look into the forums. Search for post "arm night with motion" to discover more.

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Re: Xfinity Home Security and Connectivity Issues

Duplicate post removed.

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Re: Thermostat Filter Light Blinking

It is because it counts running hours, which equal total days of use.  You just have to press "Menu", then press the "Filter" icon on the top left.  I use a blunt toothpick to tap the icon, to change...

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Re: Xfinity Home Security and Connectivity Issues

This is late but thank you very much on that answer! The two guys who installed our home security had told me not to reset the modem without calling comcast first. They were not Comcast employees but...

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Re: Xfinity Home Security and Connectivity Issues

one of many of the same post removed. Your first post is http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Data-Usage-Overages-Due-to-XFinity-Home-without-Notification-to/m-p/2254213 One...

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Re: Xfinity Home Certificate needed by insurance company

Got my insurance certificate in the xfinity home security welcome envelope given to me by the installer. Check in those papers

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Arm night

How do I set for arm night from the key pad? I'm sure the installer told me but I have forgetten.

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Re: Arm night

Check these instructions:http://na.smc.com/wp-content/uploads/2011/07/SMCWK01-Z_Key_Pad_Quick_Start_Guide_Final_031011_A5.pdf

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Lighting controller

We just replace one of the lighting controllers.  I have all of the rules properly set.  The lights will turn on and off at the correct times, but they will also randomly turn on and off.  For example,...

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Re: Lighting controller

I would start here: http://customer.comcast.com/help-and-support/home-security/appliance-controller-help

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Re: Lighting controller

Tried all those 2 or 3 times with no luck. It still comes on randomly. It is almost as if someone else is controlling the light. Is it possible to change the frequency or channel over which the touch...

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Re: Lighting controller

Sounds like you have made a good attempt to work this out on your own. Can I ask if you have tried to delete all rules associated with the lighting controller from the Subscriber Portal and then see if...

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