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Xfinity Home Error message 11724

I received a message on the display pad that the battery was low in one of the door sensors. When I replaced the battery, it caused an error with that sensor's communications with the security system....

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Re: Xfinity Home Security and routing questions

I am almost back up and running. Did the hard reset on my AEBS but got tripped up a little. The light does not turn green until it is configured in Airport Utility. Also got my airport express setup to...

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Re: Xfinity Home Security and routing questions

Modem with two ethernet ports seems logical.  Do I have to go through Comcast? From your psot the Cisco DPC3939 was supplied by Comcast.  It is my understanding that I can buy my own.  In my first post...

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Re: Xfinity Touch Screen Issues

I'm having this same issue and the comcast guys have been over twice now in the last month.. It works until the next morning once again. I moved the Touchpad closer to the router and it seemed to fix...

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Re: Xfinity Touch Screen Issues

Tell Comcast you want new equipment....might be something with the router...you should not have these problems!

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Re: Wrong time on Security Device (Tablet touchscreen)

ES2042 wrote:Hellosince the last update 2 days ago xfinity send to the Android device the time is not correct (2h ahead of the local time). I reboot the touchscreen several times without success; I...

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Re: Xfinity Home Security and routing questions

I would just skip on the gateway from comcast.  Ask for an EMTA and get your own router.  You don't have to go all out like I did, but you'll most likely be able to find a good router that will give...

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Re: Xfinity Touch Screen Issues

The last time they came over they actually replaced the router.. It took him 3 hours on Christmas Eve to get the router connected properly. It worked until Christmas morning and then it started doing...

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Re: Xfinity Touch Screen Issues

Unfortunately some of the techs that come out don't know what they are doing...it's like 50 - 50 in my experiences with them...where I live, the techs work for an independent company that is hired by...

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Re: Wrong time on Security Device (Tablet touchscreen)

Hi ES2042 I am looking into the issue for you.I will send you an update once i get an update.

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upgrade device

Not *home security* device related.

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another phone to use with infinity's home security

Need to no if I need a phone for home security,I am trying to trim my account and get it under $200.00 ,I read in france they get the same packages for less than half but thats another story.I just...

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Re: another phone to use with infinity's home security

Unless you have an older alarm system that Comcast took over and it requires a phone, you do not need a phone for Xfinity Home...it uses a cellular connection to maintain contact for alarms....you can...

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Re: iCamera 1000

yeah, unfortunately. It's baffling to me that they don't offer cloud storage to be able to record 24/7. I would certainly pay for it. so, for now, I purchased another outdoor cam that came with a hub...

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Re: Xfinity Touch Screen Issues

I made yet another appointment Saturday morning for them to come out and try to fix this.. This time I think they're wanting to replace the touchpad. Hopefully it helps. I'm so aggrivated with it.

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Re: Xfinity Touch Screen Issues

Just don't let them leave without replacing it...

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Two touchscreens and equipment

Can I add another touchscreen to my system? There is an option to add another panel interface but have read where some say only one can be installed. Just curious. Also, what types of light switches,...

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Re: Xfinity Touch Screen Issues

chris818 wrote:I'm having this same issue and the comcast guys have been over twice now in the last month.. It works until the next morning once again. I moved the Touchpad closer to the router and it...

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Re: Two touchscreens and equipment

Only one touchscreen. Look at the list of items that Comcast sells on the Xfinity Home site...they are the things that work...don't trust anything else.

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Re: Cameras randomly losing connection

Anybody else experience this problem or have any solutions?

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