bad customer service
this is the biggest peace of dog outside time ever. the equipment is horrible and the services sucks. they treat you like naughty word they wont let me use and dont accept any responsiblity. i dont...
View ArticleNobody cares about there customers at xfinity
this whole experince with comcast is making my stomach hurt. knowing that in a couple of weeks ill have to call back about the internet. the home service is the worst i have ever come across. i have...
View ArticleRe: Xfinity Home Security
Correct, it doesn't matter where you set the alarm from, but the mode that you set the alarm for does matter. In arm stay and arm night, the motion sensor will not be active, but in arm away it will.
View ArticleRe: Multiple Touchpads?
You can only have 1 touchpad per system, but you can watch the cameras from your mobile phone or tablet by downloading the xfinity home app and signing in with your primary user id, you can also view...
View ArticleRe: Would pet set off alarms?
The motion sensors are pet friendly to about 85lbs up to 3 feet, then it's 42 lbs, but depending on what the motion sensor is facing, stairs, couches, or tables, cats can cause all sorts of false...
View ArticleRe: Xfinity Home Security
ATTENTION CCBrandon Are you a Comcast employee or contractor ? If so, you may not be aware of this fact: Comcast employees must be authorized by the forum administrator in order to post in an official...
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Wireless repeater for home security
One of my cameras is border line on the edge of the wireless signal. Sometimes its working fine, sometimes it's not, all depending on the day/wind/moon face.. I would like to add a wireless repeater...
View ArticleSimon XT Alarm KeyPad to Xfinity Home?
I have a person that is communicating with me about them having a SimonXT Alarm from ADT and I was wondering if the Alarm Keypad and devices with it will work? I was looking for a Siren repeater for...
View ArticleCertificate of Alarm
Hi My home insurance company won't give me a discount, they need a certificate of Alarm, please provide me with one. thanks
View ArticleRe: Certificate of Alarm
Your certificate of alarm should be in your welcome kit left by the tech who did the install. It will be a red cardboard like card with your information on it. If you don't have the kit your might have...
View ArticleRe: Nobody cares about there customers at xfinity
Most of the sensors should have been put up with 3m double sided sticky tape. For the door window sensors its best way to remove them is to turn the sensors to the left and right a few times, they...
View ArticleInternet Speed Needed for Cameras
I am looking to get a system installed that includes 4 cameras. I currently have the 25mbps internet from Comcast. The sales person is trying to get me to upgrade to the blast Internet. And the only...
View ArticleRe: Internet Speed Needed for Cameras
You should be fine with 25Mbs. It's not like you will be using all 4 cameras at the same time at full resolution.
View ArticleService
Hello, I want to deactivate my Xfinity Service as soon as possible. Need to schedule for a equipment pickup. Please respond
View ArticleRe: Would pet set off alarms?
For me, one of my pets did set off the alarm one day. I have a motion sensor on the wall at a height of 7ft. My couch is 4ft from the wall and the back of my couch is 3ft high. One of my dogs likes to...
View ArticleRe: Would pet set off alarms?
Well, this is sad. It takes Comcast 3 weeks to answer a question. You guys really suck. Yall need to step your game up. No wonder you have so many bad reviews. Customer Service is the key and answering...
View ArticleWhy does my light flicker when turned off from app?
So, I have a lamp plugged in to the lighting device thing and the lamp is turned on and I can control on/off with my app or from my control device screen. When I turn the light off, why does it start...
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