Re: home security installations: additional router vs managed switch?
The quality of the router is not the issue. Mine is a Netgear router; the new router is also a Netgear. What does "behind" mean? I want to understand why the second router is needed and why the...
View ArticleRe: home security installations: additional router vs managed switch?
Unless you have the xfinity tablet plugged into the ethernet in the back of it, the only way it's going to get internet signal is from the special junk netgear router which they gave you at install. I...
View ArticleVideo Recording
Hi, Does the outside camera automatically record? Right now I have it pointing to my cars so if someone were to break in overnight, would it record the incident?
View ArticleI moved the camera but it is not now sitting correctly
Hi, We moved the camera from inside to outside and in the process a small chrome piece of hardware came off and I have no idea where it is suppose to go now. I reassembled the camera undr our carport...
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Re: I moved the camera but it is not now sitting correctly
Is this the piece you are talking about?
View ArticleChime
I am having trouble with hearing door, window chime etc. What can be done. I have reset the touch screen, check the volume with no success
View ArticleRe: Visonic Carbon Monoxide (CO) Sensor Removal Letter!
I bought a visonic CO detector from Amazon and paired it up just fine. They can take the one they had installed but my second one will work just fine. Not buying what hey said about faulty sensors....
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Re: I moved the camera but it is not now sitting correctly
Okay I have a few other pictures to help get it back in place...This is the base of the camera...Put the piece, with the flat side down, into that hole... Then just put the whole thing back...
View ArticleRe: I moved the camera but it is not now sitting correctly
So the piece needs to go INSIDE the black plastic mount or on the outside? I already have the mount attached to the wall. Or does it just sit on top of it without re-removing it? Thank you :-)
View ArticleRe: I moved the camera but it is not now sitting correctly
It's okay that the camera is mounted. You just need to unscrew the black thumb screw that you can see in the third picture I posted. (It's just below my thumb.) You will be able to put the piece back...
View Articlepoor customer service
I got service and was mailed self install products. Ive been installing this stuff reinstalling unplugging replugging calling comcast for two weeks. For two weeks comcast has told me twice that a...
View ArticleRe: I moved the camera but it is not now sitting correctly
Anytime. Let me know if you have any other issues.
View ArticleRe: poor customer service
I'm sorry that you have been put through such an unfortunate experience, but I have reached out to your local market and am working to ensure that you will have a tech there to help you. In the mean...
View ArticleRe: poor customer service
Thank you for a reply. I appreciate it really. I had no intentions for create any issues or complaints but it has been really inconvenient. Anyway, i am thankful for your professionalism and...
View Articlecan you receive an alert when the camera has been unplugged
can you receive an alert or notification via email or text when someone has unplugged the camera?
View ArticleBeware of sales calls from xfinity!!!!
Received a call from there sales department stating they are updating there equipment and that mine will be no longer usable in the coming months. I asked if it was going to cost me anything for the...
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Re: Visonic Carbon Monoxide (CO) Sensor Removal Letter!
Hi CFDC, I had a feeling this would be the case. I too just ordered a new SMC SMCCO02-Z WIRELESS CO CARBON MONOXIDE DETECTOR SENSOR ALARM from E-Bay for $32.00 w/shipping too !!! I had the same idea...
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