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Re: MOTION SENSOR

It shouldn't, it is way under the 85lb limit. I have a labrador which is right on the limit, and he will set it off once and a while, so we stopped using that one. You should be fine.

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Max videos stored and alarm going off. What happens to the videos during the...

When somebody triggers the alarm, it is my understanding that all cameras start recording instantly and start submitting the video online. (That's what the tech told me). Currently I have some funky...

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Re: MOTION SENSOR

Thanks. New to this system and was just checking.

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Re: Cell Backup Does not work with Xfinity Home - 5 hours trying to reach a...

No one ever contacted me. Getting the complete run-around everytime I call in and never get transferred to a manager or supervisor. My husband and I now have 14 man hours combined on trying to get...

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Re: More Than Six Cameras

after speaking with higher level techs i learned the following Rachel: Upon checking here you can order additional cameras and there is no limit , as long as you can connect your additional cameras on...

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Re: Cell Backup Does not work with Xfinity Home - 5 hours trying to reach a...

Thank you for the update, I have got this issue escalated and our local team will be contacting you to get this resolved. Thank you

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Re: Adding a Camera

He did not install a netgear Security router.  At least, he didnt install it close to the Xfinity modem, but I am pretty sure he didnt install one at all.

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Re: Xfinity Home

cannot remove alerts from touchscreen or subsriber portal. Is there a way to bypass them?

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Re: Xfinity Home

I don't know of a way to bypass them. Just looked at my history, but it looks like there is a 31 day history available on them.

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Re: door sensor battery low

Sensors take a CR2032 watch size battery (quarter size).

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Re: Comcast approved splitter

Thanks for your message.I did not receive a splitter with each camera.In fact I have no splitters at all.Can you please let me know the make aCutie222 wrote:Where can I get the Comcast approved...

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Re: door sensor battery low

depends on the door sensor... if its one of the flat ones then yes, it's the CR2032, if the sensor is thick, then it's a cr123.

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Call from Xfinity security shows up as "Unknown Caller" which I usually ignore

Can Comcast please use a valid caller id when their security department calls?  Right now they show up as "unknown caller" which usually means telemarketing scams. Because of this I'm forced to answer...

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My back door battery is not working. Can I go to comcast to pick one up

See above. When I looked inside I only saw the long magnet

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Re: Nest Support

I'm interested in this same thing.  The announcement was several months ago, curious to know if it was BS or they are really supporting Nest now.  I tried to add a thermostat and it doesn't appear to...

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home security secret wifi network

I just changed out my xfinity wifi router with an Aeris Surfboard cable modem and TP-Link n300 router.  The cable modem activated and I've setup my wifi.  Problem is the home security panel and camera...

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Xfinity Overall SUCKS in ATL

I recently moved and was told to take my equipment with me to only find our that there was no cable at this new house.  I have had 10 plus hours of phone calls and been promised so many things by the...

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Xfinity Overall SUCKS in ATL

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How can I resolve a Keypad: Sensor communication failure ?

My Xfinity Home security system has been reporting a Keypad: Sensor communication failure message, and I can n ot arm or disarm the system with the keypad. It works fine if I use the touchscreen.Does...

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XH splitters

Where can I get the Comcast approved splitter for use to add a Camera.When X-Finity Home was installed in February of 2014 I did not receive any splitters.Unfortunately I have to add all my Comcast...

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