Re: MOTION SENSOR
It shouldn't, it is way under the 85lb limit. I have a labrador which is right on the limit, and he will set it off once and a while, so we stopped using that one. You should be fine.
View ArticleMax videos stored and alarm going off. What happens to the videos during the...
When somebody triggers the alarm, it is my understanding that all cameras start recording instantly and start submitting the video online. (That's what the tech told me). Currently I have some funky...
View ArticleRe: Cell Backup Does not work with Xfinity Home - 5 hours trying to reach a...
No one ever contacted me. Getting the complete run-around everytime I call in and never get transferred to a manager or supervisor. My husband and I now have 14 man hours combined on trying to get...
View ArticleRe: More Than Six Cameras
after speaking with higher level techs i learned the following Rachel: Upon checking here you can order additional cameras and there is no limit , as long as you can connect your additional cameras on...
View ArticleRe: Cell Backup Does not work with Xfinity Home - 5 hours trying to reach a...
Thank you for the update, I have got this issue escalated and our local team will be contacting you to get this resolved. Thank you
View ArticleRe: Adding a Camera
He did not install a netgear Security router. At least, he didnt install it close to the Xfinity modem, but I am pretty sure he didnt install one at all.
View ArticleRe: Xfinity Home
cannot remove alerts from touchscreen or subsriber portal. Is there a way to bypass them?
View ArticleRe: Xfinity Home
I don't know of a way to bypass them. Just looked at my history, but it looks like there is a 31 day history available on them.
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Re: Comcast approved splitter
Thanks for your message.I did not receive a splitter with each camera.In fact I have no splitters at all.Can you please let me know the make aCutie222 wrote:Where can I get the Comcast approved...
View ArticleRe: door sensor battery low
depends on the door sensor... if its one of the flat ones then yes, it's the CR2032, if the sensor is thick, then it's a cr123.
View ArticleCall from Xfinity security shows up as "Unknown Caller" which I usually ignore
Can Comcast please use a valid caller id when their security department calls? Right now they show up as "unknown caller" which usually means telemarketing scams. Because of this I'm forced to answer...
View ArticleMy back door battery is not working. Can I go to comcast to pick one up
See above. When I looked inside I only saw the long magnet
View ArticleRe: Nest Support
I'm interested in this same thing. The announcement was several months ago, curious to know if it was BS or they are really supporting Nest now. I tried to add a thermostat and it doesn't appear to...
View Articlehome security secret wifi network
I just changed out my xfinity wifi router with an Aeris Surfboard cable modem and TP-Link n300 router. The cable modem activated and I've setup my wifi. Problem is the home security panel and camera...
View ArticleXfinity Overall SUCKS in ATL
I recently moved and was told to take my equipment with me to only find our that there was no cable at this new house. I have had 10 plus hours of phone calls and been promised so many things by the...
View ArticleHow can I resolve a Keypad: Sensor communication failure ?
My Xfinity Home security system has been reporting a Keypad: Sensor communication failure message, and I can n ot arm or disarm the system with the keypad. It works fine if I use the touchscreen.Does...
View ArticleXH splitters
Where can I get the Comcast approved splitter for use to add a Camera.When X-Finity Home was installed in February of 2014 I did not receive any splitters.Unfortunately I have to add all my Comcast...
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