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Re: My vonage landline is experiencing issues after I moved to Xfintiy Home

vshah1022,  I am sorry for any inconvenience this issue is causing  you. You can connect the Vontage directly to your modem. If you continue to have the same issue, please contact us and we will...

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Re: Xfinity home Motion detector shows no activity

I have the same question. I tried to trip my kitchen one and I get nothing. Mine also switched a door sensor that I turned off, back to "on". Weird...

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Sound configuration door Chimes

Is there a way to get the settings back in numerical order. Mine starts with 2 at the top 1 at the bottom. It reads 2 3 4 5 6 9 8 1. 2 is back door 1 is front door would like to have the doors together.

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Re: Xfinity home Motion detector shows no activity

Motion Sensor are designed to preserve battery life and will only show motion and  the red indicator light after it has been dormant for greater than 2 minutes.  It will still pick up motion when armed...

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re wiring of alarm system

 I have been given the run around for more than 3 weeks. I  have been scheduled more than once and given a time frame of 12 hours from 8am to 8pm and no one shows up. I have spoken to several...

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reconnect touch screen to new replacement xfinity router...no other modem or...

Got new xfinity router as old one was not giving enough signal...touch screen and cameras wont reconnect

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Re: Disable Eco Saver?

PLEASE, PLEASE, PLEASE DISABLE THE ECO-SAVER FEATURE!!!!!!!!!!!!!!! I have contacted COMCAST EIGHT TIMES to have this disabled and each time they tell me it has been done but it is still ENabled. I beg...

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False Alarm Prevention Tips

False Alarm Prevention TipsREMEMBER: Arm AWAY activates the motion detector.Keep areas around motion detectors clear.Keep large pets, fans, heaters, plants, curtains and seasonal decorations away from...

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Re: Xfinity Home - Door Lock Purchase and Installation

I just got the August Smart Lock and Connect Module. It works really well, integrates easily into the Mobile app, and is very good quality.  The website not working with it or rules isn't a big deal to...

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2nd camera 24/7 monitoring

Hello, I am interested in adding 24/7 monitoring on my 2nd camera. I have it now on the 1st. A situation happen today that requires me to have this asap.

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Re: 2nd camera 24/7 monitoring

Are you refering to the 24/7 live recording?  If you have it on one then you will need to contact Comcast had have them update your account to allow 2 cameras.  Once they update then you can add the...

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Re: reconnect touch screen to new replacement xfinity router...no other modem...

I'm not sure if you can do it with out the tech code but you should have to to the following. Settings->advanced->connection->reset router from default. Then enter the type of router you have...

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Re: 2nd camera 24/7 monitoring

Hi tracey2469 --  I private messaged you regarding this.  Private messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page. Thanks, Rachel

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Re: My vonage landline is experiencing issues after I moved to Xfintiy Home

Sorry for the delay in reply. I tried that and I lose internet connectivity. Any other suggestion? Thanks.

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Outside line

Where or who do I report when I noticed the line that brings cable from the pole, down an alley, has been lowered. It will get caught should anyone try to drive down this alley.

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voice remote:wont paie

my new voice remote will not pair I have used both 5 diget codes to no avail I am usingan old samsung with a picture tube probably not the right codes please let me knowthe right codes -codes that you...

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Xfinity security router and speed issues

So I just had xfinity home installed and noticed afterwards that my wifi was not working. The setup was personal modem>security router>personal router. I ended up putting the security router at...

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Outside camera keeps disconnecting

Hi,I have read some posts with similar issues, my outside camera keeps disconnecting, according to the touchscreen I have good connectivity, however, it keeps disconnecting, meanwhile, my inside camera...

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Re: Outside camera keeps disconnecting

Did you try switching out the power supply's on your indoor and outdoor camera? Just to check if that's the issue? And maybe just switch the whole camera and powersupply. I have a couple of camera's...

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Re: Xfinity security router and speed issues

Why did you opt to use your personal modem? If you use the x1 modem, one port of the modem would go to your personal router (assuming you're gonna bridge it), and one port (port 4) of the modem would...

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