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Re: Xfinity Home Security and routing questions

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Similar issue. Solution recommend above appears to work.

 

Situation: replacing Comcast Modem/router TG862 with my own modem TM822. Primary issue is the TG862 had 2 ethernet ports so I could have the Netgear security router in one port and my Airport Router in the other. But the new modem, TM822, is a single ethernet port, and not a router. If you do what Comcast wants...put the Security Netgear into the Modem, and then your Airport Router into the Netgear...all sorts of issues ensue and because you cannot see into the Netgear to configure it, solving the issues is hard! And Comcast support are out of their depth.

 

So following the advice on here, I put the Airport into the modem, connected the security Netgear router into the Airport. Put my airport into DHCP+NAT (remember it was in bridge mode in the original config because the Comcast Modem TG862 was also a router....but the TM822 is not!). And the last clue, provided above, was to reboot the security touch screen. Then under advanced settings on the touch screen you can test connectivity on the network and the cellular...it all works! 

 

Don't get me started on how many calls to Comcast I made over the past 2 days...and after explaining the technical struggle trying to make the config work as Comcast wants, to one support agent, she asked me if I had plugged in the Ethernet cable... &*&^%$#@ You can't make this stuff up!!!

-K

 


Re: Will the GE Link Light Bulbs connect to Xfinity Home System?

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Any update on getting these to work

Re: Disable Eco Saver?

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I live in Florida and the HEATER should never be on. This Ecosaver is the worst and the only way of disabling is the billing dept and if you call and there closed you the customer has to call back when you are provided a ticket number. Xfinitiy this is horrible customer service.  You would think there would be a better solution

Re: Will the GE Link Light Bulbs connect to Xfinity Home System?

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Just got a new firmware pushed you will no longer get stuck in pairing, you will now get an error stating that they are not supported

Re: Cree Connected and Ge Link Bulbs not pairing.

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Just got a new firmware pished you will no longer get stuck pairing you will get an error stating they are not supported

home security keypad doesnt work

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why doesnt my keypad on the wall work.

 

printer setup

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when printing a document from the internet, my old internet service sent it directly to the printer, since getting comcast, i have to save it to a file and then print it from a file. how can i print directly from the internet

System has trouble state that must be cleared or bypassed.

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I don't see any errors on website login

 


Re: Cannot arm xfinity home

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I'm having the same problem on screen and app

 

Re: Terrible Service

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By far the worst service ever. I think in the end you're better to buy out your contract. I'm going to I believe. Biggest mistake I have ever made. I never had a house alarm and didn't know any better. Shame on me for not doing my homework.

Re: Cannot arm xfinity home

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Hi cpatfus

 

My apologies with the security system issues. I just reviewed you account and saw that some of your sensors failed an update and were most likely damaged. We would need to get a tech to get the sensors replaced. I will send you a private message about the appointment.

 

Thanks

Joseph

Cameras

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Had Xfinity Home installed today. I have two cameras operating. They are however still pictures. The LIVE camera Feeds do not refresh or display live video. The same video picture has been displaying on the screen of my TV for for ten minutes.

 

Checked the app on my cell and timestamp on the video display has indicated 1:20:01 for 35 minutes now. VERY Disappointed. 

Re: Cannot arm xfinity home

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2 techs just spent 6 hours at my house yesterday taking out the old, previous Xfinity system, due to the same problem! I have had no alarm for 8 months! 

=/

 

XFINITY home security system SD card slot uses?

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I have a wireless home security stsem, it had an SD card slot on the side. Can that be used at all for a digital pic frame or something?  Also what's thr usb port for? I assume installer stuff but my installer said they never use those ports at all to setup device and security system so I'm asking...

 

Thanks

Lane

 

Re: Cameras

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Call Support...they should be able to help you troubleshoot...you can also try to reboot everything from the power source.

Beeping for motion detectors

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Tech installed a new keypad. Now it beeps every time motion detector trips when the system is disarmed. It did not do this with the previous keypad and it's very annoying.

Re: Beeping for motion detectors

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Go to your setting, click touchscreen then sounds/ aduio, Click hometones and find the motion sensor and set it to mute. Hopefuly that will fix your issue. Good luck.

Re: XFINITY home security system SD card slot uses?

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A picture frame app as always kind of been in the works but it creates a huge issue. Adding customer owned files to a security system and all. The usb is mainly for firmware updates but is powered so if you need to charge your phone or something you can hook it up to that with not much issues. Same goes for most the usb slots on your cable boxes. My iphone is charging from my X1 box right now. Hope that helps. 

Re: home security keypad doesnt work

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Do the keys light up at all? if not the batteries might need replaced. If they light up but you can't arm or disarm from the pad, it has lost is pairing with the touchscreen and you will need a tech to look at it. Hope that helps.

printer setup

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Not *home security* equipment related.
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