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Start Here envelope empty?

March 24, 2014, 6:12 am
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We received our XFinity Home equipment a few months ago but, because of how our cable modem and router are configured, it would be a nightmare for me to add Home to the mix at this time, so I cancelled.  But I want to make sure I have all the equipment for when I do set it up.

 

There was a cardboard envelope in the box that says "Start Here" but it's empty.  The box it was shipped in was not taped shut on the bottom sides, so it would have been easy for paperwork and/or dvd's or other flat items to fall out of the box.

 

Anyway - just wondered what was supposed to be in that envelope that I might be missing and how to obtain it, if necessary.

 

thanks

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Re: Can not load touch screen Apps

March 24, 2014, 3:00 pm
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I have the same issue...everything seems to check out..except I cannot install apps. Tried rebooting the touchscreen, security router, etc. I am able to communicate with the security system outside of my LAN successfully.

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Lost connection to cameras?

March 24, 2014, 3:58 pm
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New comcast customer.  Had service installed on 3-20-2014.  

 

We have three cameras (two exterior, one interior) that were working up until about 11PM last night when the connection has been lost to the cameras.  

 

The WiFi/Internet is working just fine on all of my devices, it appears the security system is the ONLY thing not working.  Why?  

 

I've rebooted the touchscreen and even all of my equipment and still nothing.  Is there a secret to getting these to come back online?  All three cameras just show color bars on them. 

 

Thanks

 

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Customer Service cooperation on a remote issue

March 24, 2014, 4:30 pm
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Moved for personal information------phone number
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Battery LED Flashing

March 24, 2014, 5:48 pm
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I have a SMCD3GNV unit and noticed the Battery LED is flashing.

Is this something that needs immedite attention?

How is this fixed?

Please advise

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Can I use my own modem for Comcast Home Security?

March 24, 2014, 7:30 pm
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When my home security system was installed they installed a Netgear WNR1000 modem to link security system to the internet. They are charging me $8 a month for the modem. Has anyone gone through the process of setting up their own modem and thereby avoiding the $8 a month charge?

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Re: Lost connection to cameras?

March 25, 2014, 6:09 am
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Check the diagnostics of the touchscreen and verify you have broadband service and you aren't running your service on cell backup.
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bettesparks--------Please Read

March 25, 2014, 3:56 pm
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Your post contained personal information.  These are public forums and spammers or hackers can easily harvest that information.  You should never post your phone number, email address, mailing address, account numbers or anything else personally identifiable to you or anyone else.  Your message appears below with the personal information removed.  See the forum guidelines for posting------

 

http://forums.comcast.com/t5/Forum-Guidelines/Posting-Guidelines/td-p/866289

 

For this kind of problem Comcast won't respond to a forum posting.  You need to call them direct.

bettesparks wrote:

I recently had HD hookup all through the house which required new remotes.  A remote suddently went dead last night, 3/23/. I was able to use another remote that belonged to anoyther both which I understand is not allowed.  I called twice today 3/24 and was told to come to a comcast center for free switching.  Problem:  I am disabled and unable to come to a comcast center.  In order to send me one I would be charged $29.50.  This is a new remote and it should be free.  I also don't know how to program remotes.  Either this is handled immediately or I will get another provider for the same money and security.  Please contact me.

 

Bette Sparks

xxxxxxxxxxxxxxx

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Re: Can I use my own modem for Comcast Home Security?

March 25, 2014, 7:52 pm
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yes you can buy your own then return the other to Comcast...get a receipt!
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Re: Battery LED Flashing

March 25, 2014, 7:54 pm
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you should call Comcast and ask if they provide battery replacement. I asked when my system was installed new, and was told that they change batteries free of charge...please post the outcome of your call here...
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Re: Can not load touch screen Apps

March 25, 2014, 7:56 pm
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did you try calling Comcast technical support? If there is an issue they cannot resolve with you over the phone, they will send a technician out to you.
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Re: Start Here envelope empty?

March 25, 2014, 7:57 pm
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Retuning equipment

March 26, 2014, 7:38 am
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I just found out I have my own modem. If I return my Comcast modem, will Comcast stop charging me $8 monthly fee for a modem.?
And if yes, how do I return the equipment?
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Re: Retuning equipment

March 26, 2014, 8:05 am
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Do you have just Internet or do you have phone and Internet, is just Internet find the nearest office and return the equipment, or for a charge you can have a tech pick up the equipment, if you have phone too then you still need the box for dial tone and still need to pay the 8$
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Battery LED Flashing

March 24, 2014, 5:48 pm
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bettesparks--------Please Read

March 25, 2014, 3:56 pm
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Retuning equipment

March 26, 2014, 7:38 am
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Will my dogs be detected by the motion sensor?

March 26, 2014, 10:30 pm
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I have two dogs both under 30lbs. Will they be detected by my motion sensors?
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Re: Will my dogs be detected by the motion sensor?

March 27, 2014, 4:51 am
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Depends on the sensor. Try and see what happens if you can or read the specs to see what the manufacture says.
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Re: Camera Firmware Updates

March 27, 2014, 4:57 am
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Are you 'Comcast Official Employees' still out there or have you all moved on??? You guys don't seem to help in the forum any more...what's going on?
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