Similar thing happened to me with TWC this spring when I went on seasonal. What I didn't know was that access to my home wifi network was blocked. That prevented me from monitoring my A/C and temps in the house using my wifi thermostat. Had to cancel seasonal so I could then control thermostat remotely 750 miles away. And coincidentally my A/C failed 2 weeks after we left so I had to arrange repairs with my neighbor down south.
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