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Unsupported Device
Anyone know why I would get the following when trying to pair an in-wall switch. I have another identical switch that I installed and paired with no problems. It is working great. For some reason...
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24/7 Live Camera Recording Is NOW Availible!
Hello all, I talked to one of the Level-3 Engineers in Denver CO and they hooked me up tonight here in New Jersey with (2) Outdoor Cameras that will now record 24/7 around the clock for me and yes...
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Unable to add a Camera.
I have been on the site, youtube and user manuals. I have secure 300 with 2 cameras. First one was installed by a tech, the other was done by me using the VOD help. I have another camera that I am...
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spacecadet57 wrote:Anyone know why I would get the following when trying to pair an in-wall switch. I have another identical switch that I installed and paired with no problems. It is working great....
View ArticleLooking for 24/7 Video Recording?
If you're looking for 24/7 video recording, we want you to know how this feature is being rolled out across our service areas. XFINITY Home product availability and features may vary by region. Some...
View ArticleRe: How do I change the battery in my touch screen
You may need a tech to come out and swap the touch screen battery if it's beeping. If so, let us know and we will get it scheduled.
View ArticleNetwork Name Change for Home Security Touch Screen
I want to change the network name the tech setup for me when he came out to install the Home Security System. Before I do that I want the steps to change it on the Home Security touch screen.
View ArticleRe: ERROR MESSAGE ON MY XFINITY HOME SECURITY SYSTEM
This message is telling you that the panel that connects your pre-existing security system to your XFINITY Home security system has lost power. Make sure that the panel is plugged in, and if it is on a...
View ArticleRe: Network Name Change for Home Security Touch Screen
Assuming you're wanting to change the network name of your personal home wireless network, that should not affect your Xfinity home security system at all as it uses it's own network.
View ArticleRe: Network Name Change for Home Security Touch Screen
Droider wrote:Assuming you're wanting to change the network name of your personal home wireless network, that should not affect your Xfinity home security system at all as it uses it's own network....
View ArticleHome Security
Will the Comcast Secrity System work with a different internet provider? Moving to a gated community the does not offer Comcast / XFinity service.
View ArticleRe: Unable to add a Camera.
Hi patbraves,when pairing the camera make sure it not in port 4 of your gateway when attempting to do so. What state are you located in? If you are in the West, you will need enhanced video to add...
View ArticleRe: Home Security
1valdez wrote:Will the Comcast Secrity System work with a different internet provider? Moving to a gated community the does not offer Comcast / XFinity service.Hi 1valdez! Yes, XFINITY Home will work...
View ArticleAdd more devices
I hope you add more devices like the Ecobee thermostat and the Schlage lock series of smart locks. https://www.ecobee.com/wp-content/uploads/2013/11/ecobee3HM_web4.png...
View ArticleRe: Add more devices
bfweber wrote:I hope you add more devices like the Ecobee thermostat and the Schlage lock series of smart locks. https://www.ecobee.com/wp-content/uploads/2013/11/ecobee3HM_web4.png...
View ArticleHomeSecurity interference with remote ISP camera access?
Not XH issue, issue with networking
View ArticleTouch Screen Not Working
I cannot arm/disarm my alarm system. The touch screen is black and frozen. So I have no protection. Tech support was unable to help. An attempt to hard reset the touch screen failed. My home and family...
View Articleadd motion sensor
I click on my motion sensor device for pairing (had to change battery) but I can not see where to Add Motion Sensor.l
View ArticleRe: add motion sensor
If you are just changing your batteries then you shouldn't have to re-pair the motion sensor. It should find it automatically.
View ArticleRe: Touch Screen Not Working
Hi BLW65! I'm sorry to hear you're having difficulty with your touchscreen. I've checked on our end of things and the device appears to be OK. I will have an advanced support rep reach out to you to...
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