Support Questions
Hey,Anyone know the answers to these quesitons?Who do I get in touch with support for xfinity home? I can't even find a phone number. I'd prefer to email. The texts that come from xfinityhome say my...
View ArticleRe: Support Questions
The only number I know of is Xfinity support - 1(800) 934-6489.Comcast -- 1800-266-2278Once you chose the option for service, look for XH which is usually number 4. About the test alarm; make sure...
View ArticleRe: Touch Panel Beeps Intermittently
You can press the alert bar on the top right part of the screen. It will change over to the trouble screen and you can press the "Ok" button and it will acknowledge the trouble error and it will go away.
View ArticleRe: Touch Panel Beeps Intermittently
"Panel interface low battery" is the one that can be cleared by a firmware update. You would still need a tech to visit to try a work around, then he would put in the request for a firmware push if...
View ArticleXfinity Home tablet Firmware Upgrade & Light Issue
Our XFinity Home tablet rebooted with a new firware upgrade recently. Since the upgrade the system can not control the wall plug in versions of light control. We have two hard wired remote lights that...
View ArticleRe: Xfinity Home tablet Firmware Upgrade & Light Issue
I have a similar issue, where I cannot set up rules for several lighting/appliance controllers recently added...what is the reason for this and how can this be corrected??? Thanks
View ArticleRe: Xfinity Home tablet Firmware Upgrade & Light Issue
Since last night's firmware reboot our touchscreen no longer reports system arming and disarming in the history. I tried rebooting the touchscreen, but that didn't help. Now the history on the website...
View ArticleRe: Xfinity Home tablet Firmware Upgrade & Light Issue
The history in the sub portal will have more information than the touchscreen. If the touchscreen was restarted, the history would clear, but all the other history information will be stored in the...
View ArticleRe: # of Entry/Exit Doors
Thanks very much. From info gained on this forum, I was able to use the "tech" code and ID and re-configure a "perimeter" door to an "entry/exit" door without calling a tech and incurring additional...
View ArticleRe: # of Entry/Exit Doors
In another thread, a Comcast employee responded that a total of 63 devices are permitted by Xfinity Home.
View ArticleRe: Battery replacement for sensors
I was told by Comcast that they replace the batteries when necessary as part of their service contract. If you ask Comcast, please post your experience here.
View ArticleRe: Upgrade equipment.
This forum is for Xfinity Home alarm system, if you have a question about your alarm system, please post more details. Otherwise, post a detailed question in the proper forum. by starting a new thread.
View ArticleLoosing Connection to Thermostat/Control Panel freeze
nearly once per day the tablet is loosing connection to the thermostat. I need to reboot a couple of times. The temp showing at the control panel is not correct
View ArticleRe: Xfinity Home Certificate needed by insurance company
How am I able to get a home certificate for my insurance company?
View ArticleRe: Xfinity Home Certificate needed by insurance company
private message me your e-mail address and I'll get you one
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