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Re: Need Alarm Certificate for Insurance Company

Hi there,  Were you able to get another copy of the certificate? 

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Re: Xfinity Home Security and Connectivity Issues

You should call Comcast...you cannot get anyone to solve this issue at the forum.

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Re: Two Xfinity Home Control Panels

No, they will not be allowing more than one touchscreen per home. I asked around in some different groups, and nobody has said that they will allow more than one touchscreen in the near future....

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Re: Loosing Connection to Thermostat/Control Panel freeze

yepp, that is what I have done.. without success

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Re: Loosing Connection to Thermostat/Control Panel freeze

You should insist on a tech visit!

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Device upgrade

Just wanted to register for the device upgrade pkg but I can only assume that management has gotton ahead of IT.I got a few phone messages that told me to go to this ?/ device upgrade...and follow the...

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Re: Device upgrade

This forum is for Xfinity Home alarm systems.  Is this what you are asking about?  If it's about the old modem upgrades to the new gateway devices, then please post in the internet connectivity forum.

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Re: Loosing Connection to Thermostat/Control Panel freeze

Hi ES2042 - If you do not have the "PROG" button on your device, it sounds like you might have the thermostat displayed at the following link:...

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Re: Loosing Connection to Thermostat/Control Panel freeze

ComcastBryan wrote:Hi ES2042 - If you do not have the "PROG" button on your device, it sounds like you might have the thermostat displayed at the following link:...

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Re: Delete zone/sensor

This is an old topic and is being closed.  Thank you!

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Re: Loosing Connection to Thermostat/Control Panel freeze

Once you reset, its just like restarting. It just refreshes everything. If your touchscreen is frozen, you may need to contact Comcast to get the touchscreen restarted. If the touchscreen is not...

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Re: Two Xfinity Home Control Panels

Use an iPad or android device...will do most of what you need.

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Re: Loosing Connection to Thermostat/Control Panel freeze

benwal91 wrote:Once you reset, its just like restarting. It just refreshes everything. If your touchscreen is frozen, you may need to contact Comcast to get the touchscreen restarted. If the...

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Re: Loosing Connection to Thermostat/Control Panel freeze

Call for a service appointment.

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Re: Loosing Connection to Thermostat/Control Panel freeze

Rjmmoon is correct. If the touchscreen is having connection/freezing issues as often as you have said, I would advise a tech come out to have a look at the system. If you'd like for me to setup an...

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Re: Loosing Connection to Thermostat/Control Panel freeze

ComcastJesse wrote:Rjmmoon is correct. Is the touchscreen is having connection/freezing issues as often as you have said, I would advise a tech come out to have a look at the system. If you'd like for...

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Re: Loosing Connection to Thermostat/Control Panel freeze

I will private message you the details in just a moment. Thank you!

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DVR Manager Online

Not handicapped *accessibility * related.

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Thermostat malfunction

Thermostat does not shut off when in heat mode goes past set temp. all the way to 101

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Re: Home security camera goes on and offline constantly

We are having the same issue with our security system, Comcast installed unit in late August but never worked consistantly...had a Tech come out last month and had to replace touchscreen and installed...

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