Re: Forgotten Mastercode reset
lakisha5307 wrote:I have forgotten my Master passcode for my Home Security system and I need it reset...how do I reset it?I found this online, but don't think this will help you much:...
View ArticleRe: Forgotten Mastercode reset
Hello lakisha5307, This type of thing has to be escalated. I have put in an escalation request for you. You will be contacted within 24-48 hours about this. Thank You
View Articlecan i set the camera to record motion when the alarm is on
can i set the camera to record motion when the alarm is on
View ArticleRe: More Than Six Cameras
Well....Rachel was wrong once you add the 6th camera the ability to add additional cameras dissappears (Add Camera button goes away) Sooooooo....will additional cameras be allowed at some point?
View ArticleAbility to connect into video of cameras
As comcast is opening the SDK to developers, can you provide access to the consumer to access the read-only/view of the video from the local network over the RTSP protocol? With this access third party...
View ArticleCameras Wired Ethernet instead of Wireless
Comcast supports Powerline adapters which could be used to wire the cameras for ethernet instead of wireless...... Can you have the firmware settings by default connect to wired? Currently the option...
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Re: cellular backup in Xfinity Home?
Here is a manual for one of the versions of touchpads Comcast uses (they all operate extremely similarly.) http://www.icontrol.com/support/manuals/technicolor/TouchScreen_User_Guide_TCA203_RevA.pdf...
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Re: home security secret wifi network
Assuming you have a supported Router / Gateway perform the following (I called comcast yesterday and they provided me the models of the gateways they support....there are only three and they are the...
View ArticleRe: Camera Failure
I just signed up 30 days ago and as part of the Secure 350 (I think even the secure 300) I was told all equipment installed by comcast (cameras, sensors, etc) have a two year warranty...YMMV
View ArticleRe: So disappointed...
Try their Retention Department err i mean Customer Solutions department (renamed recently I believe) As always it may take two-three calls to get the right tech to assist
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Re: Call from Xfinity security shows up as "Unknown Caller" which I usually
Lets get this out of the way -- 1st comcast outsources to a third party company to monitor your system Second -- caller ID can be very tricky...it is actually controlled by phone provider ie if you...
View ArticleComcast does not monitor motion sensors
Motion sensor sets off alarm and it registers the intrusion with Comcast and is visible on the web portal, but Comcast advises me that motion sensors are not monitored. Stacy with Comcast Home Security...
View ArticleHorrible Customer Service
Why is it that I can not speak to a supervisor higher than the customer service reps that are unable to help? I currently since last night have three exculated ticket numbers with promises of a rerun...
View ArticleHome Security horrible customer service
Three exculated trouble tickets on the phone with a suppose supervisor he hangs up on me. Now I have to go through another customer service rep that will want me to let them help before I can get to...
View ArticleRe: Comcast does not monitor motion sensors
the motion sensors are most certainly monitored by comcast. however the motion sensor is only active when in the arm away mode. when in arm stay or arm night modes the motion sensor is not active, however
View ArticleRe: Horrible Customer Service
after going through that troubleshooting with all of them, and with no success. they should've asked to send out a tech if you'd like. and if i were you, i would get one to come out, cuz it sounds...
View ArticleRe: Horrible Customer Service
Yea I kept telling them I need some lone to come out but each customer service rep want to go through the motion of turning off turning on I reboot they reboot they put me on hold and then hang up, I...
View ArticleRe: Horrible Customer Service
Can't even sleep comfortable scared my mom may get out the house.
View ArticleWindow sensors
Can i get more sensors for windows as we only jave door sensors and the motion detector?
View ArticleRe: Window sensors
Yes you can. You can find them on ebay if you want to get a good deal on some. If you have the newer alarm system with the technicolor touchscreen and wireless sensors, there are two window and door...
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