Tech took my white RJ45 camera adapter
The tech who tried to resolve our xfinity home 300 service ( which is still not working after 2 weeks ) stated that Comcast doesn't allow the customer to keep the adapter since only Comcast can pair...
View ArticleRe: Removal Of Home security System
HowcanIreachsom wrote:How can I Find how to request removal of a home security system?If this is a Comcast Home Security System, you will need to call into COmcast to cancel or downgrade any of their...
View ArticleRe: Tech took my white RJ45 camera adapter
Not true. I bet the Tech was a thrd-party vendor for Comcast/Xfinity. You should have both cables in case you want to run the camera wireless (black dongle) or hardwired (white dongle). You can buy...
View ArticleRe: Removal Of Home security System
Thank you, Geek 46, I was finally able to get through on their1-800-comcast number and to contact someone who actually wanted to help me. The system is now removed, thankfully. Again thank you very...
View ArticleRe: Removal Of Home security System
I take it you completed your 2 or 3 year contract with Comcast, otherwise they would have surcharged a cancellation fee as well any months remaining on the contract? In completing the Comcast contract,...
View ArticleRe: Upset
I've had the system for about a month now with no problems except for an iCamera 1000 that became stuck in infrared mode (black and white even in daylight). The Tech replaced it with an iCamera 2 and...
View ArticleThermostat compatable with AC?
I have a home security system that I wanted t upgrade with a thermostat and have had the installer come out twice and was told it was not compatible with an AC system and would pop the breakers. I was...
View ArticleRe: home security installations: additional router vs managed switch?
Xfinity Home Secure 300 System was recently installed by Xfinity Rep. He installed their Netgear WNR 1000 Router (only capable of 10/100) in FRONT of my Cisco Linksys Smart Gigabit (10/100/1000)...
View ArticleRe: Thermostat compatable with AC?
as long as it uses the same wifi signal to connect, you should be okay. however, comcast's app and software is kind of specifically designed to work with their products. so like the thermo you buy has...
View ArticleRe: Upset
if you have the 300 secure package then by default it does NOT support taking pictures or any type of recording. if you have the 350 secure package than that does come with the enhanced video...
View ArticleRe: Removal Of Home security System
you can cancel within the first 30 days, as comcast does offer a 30 day money-back gaurantee with no early termination fees. the etf's only come into effect on day 31. if you do cancel within that time...
View ArticleRe: iCamera 1000 vs. iCamera 2
honestly i doubt comcast will going into everyone's home and swapping the 1000 for the 2. especially if someone had any type of issue after the new device was installed, that person (myself included)...
View ArticleMotion sencor addition
I recently had a motion sensor added and do not see in online or on my phone app. Shouldn't it be listed with all the door and window sensors when the system is in Armed away more? I asume Armed stay...
View ArticleRe: Tech took my white RJ45 camera adapter
Home devices like cameras, thermostats and light modules are all able to be installed by the customer. However, security devices like door/window sensors and motion sensors, are only supposed to be...
View ArticleRe: Tech took my white RJ45 camera adapter
Wayned98, As far as the troubles you are having with the home security. It looks like you took the cicso gateway (3941t) offline to install your own modem a SB6141. Obviously, you can use whatever...
View ArticleInsurance Certificate
Hey there COMCAST. I've been scouring the forum here to find where I can get my Certificate for my Insurance Company for my Homeowners discount. I keep seeing Check Your PM. Is there a reason the...
View ArticleRe: Insurance Certificate
The Certificate of alarm needs to be customised for each customer ie: name, address, type of system, date installed. People are being PMed so that there information on the certificate isn't shared with...
View ArticleNo service on cable or internet
I have no service on my cable boxes or my internet. I have 3 boxes, one of which is an x1. I've reset the power on all of them and no change. On my X1 box, I have an rdk-03003 error code. Also, I've...
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