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Solved - No sounds on Touch Screen

Trying to delete the post but can't find how to do so.  I called Comcast and all it took to restore the sound was a reboot of the Touch Screen! I just realized that the chime for the door sensors...

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Need some Help

I just had my security system installed and I have two questions. 1. When the camera picture is on the touch pad there are two black bars, one on each side. When it was installed at the beginning, the...

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Re: Need some Help

Try this link for the keypad:http://na.smc.com/wp-content/uploads/2011/07/SMCWK01-Z_Key_Pad_Quick_Start_Guide_Final_031011_A5.pdfThe camera goes into the B&W mode when there is not enough light,...

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Re: How do I reset the low battery alert after changing batteries.

Try to reset the touchscreen...

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Re: How do I reset the low battery alert after changing batteries.

Yeah that didn't work either...

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Re: How do I reset the low battery alert after changing batteries.

Did not work for me either

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Re: Ecosaver lowering temperature

Igor, Thank you for the great feedback.  We are constantly evaluating ways to improve EcoSaver so our customers can comfortably lower their energy bills and your comments are very valuable.   Bryan

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Monitoring of the fire/smoke portion of home security on xfinity home system

This week I had xfinity package installed including home security and fire/smoke detection. I did this so that we could have reduction in homeowner's insurance, and the Comcast scheduler bundled the...

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Re: Monitoring of the fire/smoke portion of home security on xfinity home system

Did Comcast connect your old alarm system or install a whole new system? I if a whole new system, you must use their smoke detectors...if they connected to your old system, you could probably connected...

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Re: Ecosaver lowering temperature

ComcastBryan...what help are your comments? He is complaining and looking for a solution and you are thanking him? How about a solution???otherwise your comments are wasted...

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Re: How do I reset the low battery alert after changing batteries.

I'm having the same problem.  I've replaced all 3 batteries with brand new ones, then rebooted the touchscreen (twice), and also acknowledged/cleared the "low battery" alarm.  Still getting alert beeps...

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Re: How do I reset the low battery alert after changing batteries.

This is really driving me crazy.  The touchscreen is right next to my bed. I guess I will have to move it.  Has anyone been lucky contacting Comcast? I called and they dont know what to do.

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Re: How do I reset the low battery alert after changing batteries.

Maybe you can try taking the battery out of the touchscreen and reinstalling?

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How to turn on Motion sensors in Night Mode

I keep reading people can do it, and Comcast may even help you do it. What is the best way to get this accomplished?  Call Comcast?  My technician is still out here, but he doesn't know how to do it. 

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Re: How to turn on Motion sensors in Night Mode

Someone recently posted something...read the forums...

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Re: Motion sensor pairing?

I am having the same trouble trying to pair a motion sensor to the touch screen. None of the instructions from comcast work. Hopefully Comcast will update the system software so devices can be added to...

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Re: Motion sensor pairing?

Motion sensors can only be installed by the Comcast techs with a special security code...

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Carbon Monoxide Sensor Faults

My system was installed about 14 months ago. I have one Visonic CO detector. The first unit worked well for close to a year then it had continuous fault indications, battery low, but when battery is...

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Re: Ecosaver lowering temperature

Bryan, It may have been good in the summer time when the temperature changed on it's own.  But it is not good in the winter time.  When I want the house to be at 73 degrees and ecosaver is dropping the...

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Re: How do I reset the low battery alert after changing batteries.

I'm thinking of trying this but am hesitating because I don't want to make anything worse.  I'm almost thinking that we need to somehow make the touchpad 'forget' the thermostat and then reconnect it...

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