Re: How do I reset the low battery alert after changing batteries.
Take the top cover off and try the reset button.
View ArticleVERY disappointed with Xfinity Home Security and Xfinity customer service
We moved to Philadelphia in January and upon looking for TV and internet, found Comcast/Xfinity. The salesman talked us into a bundle package and he also talked us into getting home security. We were...
View ArticleRe: existing equipment
Xfinity Home is now compatible with 5800 series wireless sensors with transmitter as a takeover/panel swap option
View ArticleRe: Non-Responsive Touch Screen
Hi All, Well... My I-Control Technicolor Touchsreen was (not beeping at all), but - it locked up frozen totally - earlier today for the very 1st time, since it was all installed about a month ago!...
View ArticleRe: How do I reset the low battery alert after changing batteries.
I'm having the same issue. I tried the reset several times but it didn't help. The low battery alert went away on the thermostat but I still get alerts on the touchscreen and app saying low battery.
View ArticleHow to contact a MGR or Tom Karinshak for assistance?
Is there any way to get management on the phone? I have Comcast home security and my system has not been working going on three weeks. I had an appointment for a technician to come out on Sunday, he...
View ArticleRe: purchased a new router to replace comcast default, now what?
If you are using a third party router and not the modem/router from Comcast is that your netgear router will have to go behind your third party router to work. I have seen people post about this from...
View ArticleRe: Motion sensor configuration
After entering code provided by technician, setup menu offered many more options, including zone sensor configuration. I was able to change the motion sensor to "Interior Follower Arm Night", which...
View ArticleRe: How to contact a MGR or Tom Karinshak for assistance?
Hi TrieuC, I sent you a private message to discuss further. Thanks,Chris
View ArticleRe: broadband connection is lost
Hi Mallary, Here are some steps that may help: Make sure the wireless signal is good for the touchscreen. On the touchscreen, follow these steps:- Settings- Enter Master Code- Advanced Settings-...
View ArticleEquipment Pickup (or NOT)
So upon upgrading my service to include television (previously internet only) I was sent the wrong self-install kit. The customer service representative told me that I could go to the local office to...
View ArticleRe: How do I reset the low battery alert after changing batteries.
Same thing is happening to me. I replaced the batteries but the message keeps popping up in the control panel. It beeps once or twice a day, typically in the middle of the night...
View ArticleEcosaver lowering temperature
Hello All, We have the wifi thermostat that came with the xfinity home security system. Being able to work with it remotely is a great feature. Now the Ecosaver feature does not seem to be a very...
View ArticleRe: How do I reset the low battery alert after changing batteries.
Wow I am glad I found others having the same issue. I too got the low battery indicator on the thermostat itself and a notification on the keypad - so I changed the batteries and just in case, I hit...
View ArticleRe: How do I reset the low battery alert after changing batteries.
I don't understand why Comcast employees pick and choose which forums they will address...is it because they don't even know the answers?
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