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Re: Compatible thermostats for Xfinity Home

Comcast does NOT.

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Re: How do I reset the low battery alert after changing batteries.

Take the top cover off and try the reset button.

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VERY disappointed with Xfinity Home Security and Xfinity customer service

We moved to Philadelphia in January and upon looking for TV and internet, found Comcast/Xfinity. The salesman talked us into a bundle package and he also talked us into getting home security. We were...

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Re: existing equipment

Xfinity Home is now compatible with 5800 series wireless sensors with transmitter as a takeover/panel swap option

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Re: Non-Responsive Touch Screen

Hi All, Well... My I-Control Technicolor Touchsreen was (not beeping at all), but - it locked up frozen totally - earlier today for the very 1st time, since it was all installed about a month ago!...

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Re: How do I reset the low battery alert after changing batteries.

I'm having the same issue. I tried the reset several times but it didn't help. The low battery alert went away on the thermostat but I still get alerts on the touchscreen and app saying low battery.

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How to contact a MGR or Tom Karinshak for assistance?

Is there any way to get management on the phone? I have Comcast home security and my system has not been working going on three weeks. I had an appointment for a technician to come out on Sunday, he...

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Re: purchased a new router to replace comcast default, now what?

If you are using a third party router and not the modem/router from Comcast is that your netgear router will have to go behind your third party router to work. I have seen people post about this from...

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return label

.

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Re: Motion sensor configuration

After entering code provided by technician, setup menu offered many more options, including zone sensor configuration.  I was able to change the motion sensor to "Interior Follower Arm Night", which...

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Re: How to contact a MGR or Tom Karinshak for assistance?

Hi TrieuC, I sent you a private message to discuss further. Thanks,Chris

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Re: broadband connection is lost

Hi Mallary, Here are some steps that may help: Make sure the wireless signal is good for the touchscreen. On the touchscreen, follow these steps:- Settings- Enter Master Code- Advanced Settings-...

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Coaxial outlet installation

Not Xfinity *home security equipment* related.

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Equipment Pickup (or NOT)

So upon upgrading my service to include television (previously internet only) I was sent the wrong self-install kit.  The customer service representative told me that I could go to the local office to...

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Equipment Pickup (or NOT)

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Re: How do I reset the low battery alert after changing batteries.

Same thing is happening to me.  I replaced the batteries but the message keeps popping up in the control panel. It beeps once or twice a day, typically in the middle of the night...

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Ecosaver lowering temperature

 Hello All, We have the wifi thermostat that came with the xfinity home security system.  Being able to work with it remotely is a great feature.  Now the Ecosaver feature does not seem to be a very...

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Shabby customer service

Moved to customer service forum, not a Xfinity Home issue.

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Re: How do I reset the low battery alert after changing batteries.

Wow I am glad I found others having the same issue.  I too got the low battery indicator on the thermostat itself and a notification on the keypad - so I changed the batteries and just in case, I hit...

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Re: How do I reset the low battery alert after changing batteries.

I don't understand why Comcast employees pick and choose which forums they will address...is it because they don't even know the answers?

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