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Re: Cat setting off motion sensor in NIGHT mode but not AWAY mode

You're right. I set the alarm using the iPhone app, set to AWAY and walked in front of the motion detector and nothing happened. I just checked the touchscreen and in AWAY mode ALL the Zones were off....

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Comcast Has Been A Nightmare

Back in June 2014 Comcast had a promo stating that if you upgraded to TriplePlay that it would be $99.00 and you would get a Apple Ipad mini with a 2 ou lor 3 year contract.  I went online to set it up...

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Ordering Modem:

would like Digital Internet and Voice modem sent to me. Having a hard time with site.                              Arlene Fischer

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Comcast Home Security Battery

What type of battery does the touch alarm pad take?

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Comcast utility box

Moved to customer service, not a Xfinity Home question.

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Re: Comcast Home Security Battery

It's a specialized battery. You should take the battery cover off to verify the model, however I believe that Comcast will replace it for free if it goes while under contract. This is what I was told...

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new modem- why??

I keep getting messages that I MUST install a new modem to receive all the benefits blah blah blah. My internet works fine. I tried installing the new modem. After you plug it in, you are supposed to...

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Re: new modem- why??

In areas where online activation is available you should be able to reach it even though the rest of the internet is unreachable. If you can't get the activation site to work, activate by phone....

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I am moving - a COMCAST nightmare story

I am moving from one address to another, so I brought my equipment to a COMCAST office and let them know that I am terminating services (TV and Internet) in the house I am leaving. It made no...

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Re: new modem- why??

BruceW wrote: Comcast is phasing out DOCSIS 2 devices. Exactly why, we don't know. I'd guess it saves them money.Most DOCSIS 2 devices are end of life (as in, no longer supported by the manufacturer...

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Re: new modem- why??

ComcastRyan wrote: ... This is the reason we are pushing for adoption of DOCSIS 3 modems. ...Thanks for the info. But what about us Economy Plus cheapskates? I find it hard to get excited about...

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Replacing existing phone and internet equipment with Self-Install unit

Everything I've read so far is geared toward somebody who is hooking up new service and adding service.  I am replacing existing equipment with the new unit.  I'm not sure what to do about the...

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Re: new modem- why??

OK so please explain to me how I am supposed to "Open my Browser" to register the new modem (as the instructions say) when the modem is not yet activated. I open my Chrome browser but I have no...

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Re: new modem- why??

Disconnect the old modem, hook up the new one, and plug in the power cord. When the modem completes its usual startup sequence the "Online" indicator should light. When it does, open your browser. Any...

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Re: Replacing existing phone and internet equipment with Self-Install unit

You seem to be talking about a self purchased Telephony modem for phone and internet. You need to first check to see if comcast allows you to own a telephony modem in your area.  Then you have to make...

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Re: Replacing existing phone and internet equipment with Self-Install unit

Thanks.  Comcast shipped me the equipment, so I'm pretty sure it's theirs.  I will try your steps today.  Thanks again.

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Re: Thermostat Temperature Settings

Steve,Mine do the exact same thing and it annoys me to the point that I am just going to get regular thermostats and forgoe the ability to control the thermostats remotely. The thermostat makes my...

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home security system

I was looking to get a copy of my proff of installation ,date and who is it being monitored by for my home insurance company_, but it seem there is no easy ways of finding that info

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Re: home security system

Have you contacted comcast home security?

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Re: Communication Lost for Home Security System

Good morning. After approximately 3 months of Xfinity Home Security Service, I am beginning to experience the same problems as others are in this thread. I began to continually receive emails on my...

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