Re: Plug Ethernet Directly into Touchscreen?
To keep the Security Router from impacting your Internet connection, make sure to connect your personal router directly to your cable modem, and then connect the Security router to your personal...
View ArticleNew Xfinity Install NOT WORKING
I'll abridge this and spare the annoying details. 1. Installed approx 5 days ago2. Relocated an IP camera from one room to another and reboot the supported gateway3. Gateway would not power back on....
View ArticleRe: New Xfinity Install NOT WORKING
i dont think you can pair the cameras with any other router or devices besides the specific security router that comes with the system
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Re: Door locks?
There's information on August door locks, as well as a couple of other 3rd party devices that work with the Andriod version of the app here:...
View ArticleEnhanced Video MONITOR?
Does anyone know an "Enhanced Video MONITOR....$6.95" charge is for? It showed up under the Xfinity TV header(which includes things like CableCARDs and rental DVRs) but appeared at the same exact date...
View ArticleRe: Door locks?
Are the Kwikset 914 compatable with the X1 touch screen and X1 system? Are there instructions about how to pair with the Xfinity system? Would really like to try them if they work and can be...
View Articleletter of certification
Need documentation stating that you are my home security monitoring service provider for insurance purposes.
View ArticleReplacing old HVAC Equipment, New Thermostat Question
I am replacing both my Heater and AC units. The installation will include a Honeywell thermostat. I will be able to use the Honeywell app for remote programming, and I will no longer use the Xfinity...
View ArticleRe: New Xfinity Install NOT WORKING
You have a Cisco DPC3941T wireless gateway, is that the modem the tech put it? If so, that modem is absoluelty compatible with the home security.
View ArticleRe: Door locks?
Yes, the Kwikset 914 is fully integrated into the system... I can lock and unlock my door with the smartphone apps, at the touch screen, on the web portal, with my TV remote via the X1 Xfinity Home...
View ArticleHome security
We are paying our Home Secutity Service since 2010, installed by your company, and now, when we need technical support, we found out that we were paying all these years with no protection at all. The...
View ArticleRe: letter of certification
If i did this right you should have a pdf version of the certificate in your email.
View ArticleLong Wait For Technician Appointments
Is anyone else having problems getting a technician appointment for XFinity Home? Every time we call, we have to wait several weeks to get an appointment. Not happy, since we changed from a perfectly...
View ArticleRe: Disable Eco Saver?
I just don't understand why it is so difficult to disable one feature of your account. We used to have the option on the old portal to disable Eco-Saver. I am more than 1:30 hours on the phone trying...
View ArticleRe: Disable Eco Saver?
After 3 hours of phone calls I was told the Eco Saver had been removed from my account. A few minutes later received an email saying that my statement delivery choice had been changed to paper...
View ArticleRe: Long Wait For Technician Appointments
That is what your phone customer service agent told us and thus could not give us an earlier appointment, because "the installation of the key fobs requires a 3 hour appointment". I questioned this (we...
View ArticleRe: Disable Eco Saver?
Haha, you must have had the exact same rep that I did today as well. I called in this morning requesting that ecosaver be turned off as well and then several hours later got an email saying the exact...
View ArticleRe: Replacing old HVAC Equipment, New Thermostat Question
UPDATE: Replacing the Xfinity Thermostat with another causes no harm to the Xfinity Home system. The Xfinity thermostat still shows the temperature, but on the App it says system is off. Actually, I...
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