Re: Home Security
I have done all of that several times a day for the past 6 days including calling a tech everyday. I have been told its going to be on by morning, and it is being fixed to it is a global outage. This...
View Articledoor sensor covered by curtain
Now that the weather is getting cold, I'd like to hang a curtain over my drafty back door which has a security sensor on it. Is it OK to hang the curtain over the sensor? I'm paranoid this will...
View ArticleXfinity home security
From the "XFINITY Home" web page when you hit the "Devices" drop down menu their appears all alarm triggering devices. Door & window sensors + motion sensor. In a box for each sensor there is a "*"...
View ArticleRe: Thermostat not holding temp.
We are having the same problem recently...given this thread is a few days old I think there is a larger problem. Our heat keeps going back down to 71. We change it (tried via touch-screen, phone, and...
View ArticleRe: Thermostat not holding temp.
Tried rebooting the touch screen as mentioned above - it does nothing. There are no rules setup either.
View ArticleRe: Ecosaver lowering temperature
Using hold does not even work on my thermostat. Ecosaver still changes the setting to whatever it wants. I am trying to have it disabled but the technician and billing departments are apparently unable...
View ArticleRe: Current Issues with Xfinity Home Mobile App & Subscriber Portal.
Rachel, the touchscreen at my house went offline 3 days ago aparently due to this problem, and remains inaccessible. I am away from the house for the next 5 weeks and have just had a very frustrating...
View ArticleClik here to view.
Xfinity needs to upgrade everyone's cameras now!
So we had two of the black cameras go bad, so they replaced them with the new style ones. The new ones are 720p and super wide angle. It's night and day difference. The night vision mode is also...
View Articlexfinity home security
For the past week or more, our home security system has been "out of commission" more than it's worked. Xfinity dropped our landline without our knowledge last September. Not sure why that happened. We...
View ArticleRe: my box for my alarm
Hello, Thanks For Contacting Us In Regards To This Issue. If The Touchscreen Is Completely Black,1: Remove The Stand From The Back Of The Touchscreen.2: Sometimes there are two screws holding the stand...
View ArticleRe: door sensor covered by curtain
You Hanging A Curtain Over The Door Should Not Set The Sensor Off. Is There A Motion Sensor In The Same Room. - If So The Draft From The Door May Move The Curtain, Which In Turn May Cause The Motion...
View ArticleRe: Disable Eco Saver?
There is currently 2 ways you can disable EcoSaver. The first is temporary (if you ever want it back on) directly on the touchscreen.The second is "permanent". Calling the billing department (for Home...
View ArticleRe: Disable Eco Saver?
I've called 3x over the past yr, not once has it worked. It continues to reset back to the eco-saver settings by adj my t-stats, irrespective of my settings.
View ArticleRe: Disable Eco Saver?
Yes, if you got the notification that you have been changed to paper billing, then the billing department did in fact disable the incorrect feature. There is currently 2 ways you can disable EcoSaver....
View ArticleRe: Disable Eco Saver?
yes, it does say it was changed to paper billing, but yet the tstats continue to do what they do and NOT follow my settings (ie, set temp will change to +2 degrees above or below setting, depeninding...
View ArticleRe: disable beep
When the touchscreen is beeping it is indicating something is not quite right. This could be:Low BatteriesZone Communication FailureNetwork Communication Failure The best step to take initially is to...
View ArticleRe: Disable Eco Saver?
Yeah, unfortunately that means that a call will be needed to the billing department to request the correction. When talking to the billing department, ask for them to add the billing code "No...
View ArticleRe: Plug Ethernet Directly into Touchscreen?
I definitely understand wanting to remove the router from the network configuration. This CAN in fact be done, however, does require that a technician visits the home to configure the touchscreen to...
View ArticleRe: Adding a second touchscreen?
Currently, there are no plans to allow the usage of more than one touchscreen per installed system. The touchscreen is the "brain" of the system, and thus, having multiple in the system would make the...
View Article